Refund & Return Policy

Refund and Return Policy

At Hayat Zone, we strive to ensure your complete satisfaction with every purchase. If you are not entirely satisfied with your purchase, we're here to help. Our refund and return policy allows for easy returns within 7 days of delivery.

Eligibility Criteria:

  • To be eligible for a refund, the item must be unused, in its original condition, and in the original packaging.
  • Some products, such as perishable goods, personalized items, and digital downloads, may not be eligible for returns.

Return Process:

  1. Initiate Return: Contact our Customer Support Team within 7 days of receiving your order to initiate the return process. You can reach us via email at support@hayatzone.com or by calling our helpline at +966510453786 .
  2. Provide Details: Provide your order details and reason for return to our Customer Support Team. They will guide you through the return process and provide you with a Return Authorization (RA) number.
  3. Prepare Package: Carefully package the item(s) to be returned, ensuring they are securely packed to prevent damage during transit.
  4. Ship Back Item(s): Ship the item(s) back to us at the provided return address within 7 days of receiving your RA number. Please note that you will be responsible for return shipping costs.
  5. Inspection: Upon receiving the returned item(s), our Quality Assurance Team will inspect them to ensure they meet the eligibility criteria for a refund.
  6. Refund Processing: If the return is approved, we will process your refund within 7 days. The refund will be issued to the original payment method used for the purchase.

Exchanges: We currently do not offer exchanges. If you wish to exchange an item, you will need to return the original item for a refund and place a new order for the desired item.

Contact Us: If you have any questions or concerns about our refund and return policy, please don't hesitate to contact our Customer Support Team. We're here to assist you every step of the way.

Hayat Zone reserves the right to update or modify this refund and return policy at any time without prior notice.